Return Policy

Return Policy for SM Store

Last updated: 10/09/24

Thank you for shopping at SM Store. We value your satisfaction and want to ensure that you have a positive experience with our products. Please review our return policy below:

1. Eligibility for Returns:

• We accept returns for items within 7 business days days from the date of purchase.

2. Items Excluded from Returns:

• Due to the intimate nature of our products, we cannot accept returns on items that have been opened, used, or removed from their original packaging unless they are defective or damaged.

3. Defective or Damaged Items:

• If you receive a defective or damaged item, please contact us within 2 business days of receiving your order. We will provide instructions on how to return the item or arrange for a replacement.

4. How to Initiate a Return:

• To initiate a return, please contact our customer service team at contact@smmegamart with your order number and a description of the issue.

5. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a defect or damage. We recommend using a trackable shipping method to ensure the safe return of your items.

6. Refund Process:

• Once we receive your returned item and inspect it, we will process your refund within 2 business days. The refund will be issued to the original payment method.

7. Exchanges:

• Unfortunately, we do not offer exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order of the same prize.

8. Contact Information:

• If you have any questions about our return policy, please contact us at contact@smmegamart.com